FREQUENT QUESTIONS AND ANSWERS
Where are you located?
Chicscakes is located in Brooklyn, NY. We do not have a physical store yet. in our online store you can place an order for shipping or pickup. For pickup we are located in the Sunset Park area
What are your shipping and pickup days and times?
We ship to all USA. Shipping day: Wednesdays of every week. Pickup is every Wednesday from 3pm-8pm.
By placing an order, you understand that the shipment of all weekly orders placed will be processed and shipped on Wednesdays and take 3-4 business days to arrive to your doorstep.
What happens if I can't pick up at the set time?
You can contact us at 332-699-1960 via text (NO CALLS WILL BE ANSWERED) for the fastest reply and we will be glad to set up the most convenient reschedule.
How can I preserve my cookies?
Our cookies can be kept in the provided well-sealed package for up to 1 week. To eat a warm, soft in the center cookie simply take it out of the bag and pop it in the microwave for 8 to 10 seconds, although it is highly recommended to reheat them in a pre-heated over at 350F-180C for 5 to 8 minutes.
Allergies
At Chicscakes we go through rigorous hygienic lengths to avoid cross contamination, however, we use all major equipment such as mixers to bake our variety of products. That is why it's important to note that we process gluten, nuts, eggs and dairy in our environment. Therefore, we are not an allergen free environment.
What ingredients do you use?
All our products are made with fresh, high quality ingredients sold by major and trustworthy food and restaurant corporations. We do not directly add preservatives to our product.
Our main ingredients are butter, brown sugar, refined sugar, eggs, all purpose flour, cocoa powder, various spices, chocolate, nuts, peanuts, essences, rising powders, dairy, dehydrated fruit, salt, among others.
Do you make vegan or gluten free products?
We do not offer this type of product.